--- title: "Arbor and Parent Hub" url: "https://fairholme.hounslow.sch.uk/key-information-for-families/arbor-and-parent-hub" school: "Fairholme Primary School" --- Is your child starting Reception in September 2027? Join one of our tours to have a look around our school. Please call the school office to find out dates and times. We are looking forwards to meeting you! # Arbor and Parent Hub We use two main apps to support with communication, keeping children's details up to date, organising appointments for Parents' Evenings, booking clubs and paying for trips, uniform and any other items. --- ### Using Arbor --- ![](https://fairholme.hounslow.sch.uk/images/arbor.png)We use **Arbor**, a secure cloud-based school management platform, as our primary way of sharing information and communicating with you. By logging into the **Arbor Parent Portal** (via a web browser) or downloading the **Arbor App** (on your smartphone), you can manage all aspects of your child’s school life in one place. - **Bookings:** Book time slots for **Parents' Evenings** and sign your child up for **school clubs**. - **Payments:** Pay for school trips, school meals, and wrap-around care. - **Check Details:** View and instantly update your contact information, consents, and your child’s medical details. - **Attendance:** View your child’s daily attendance. - **Messages:** Receive free, instant push notifications and emails directly from the school. Your username is the **email address** you have currently registered with the school office. 1. **Go to the login page:** Visit **[https://fairholme-primary-school.uk.arbor.education/](https://login.arbor.sc/)**. 2. **Set your password:** Click **"First time logging in?"** or **"Forgot your password?"**. 3. **Verify your identity:** Enter your email address, then check your inbox for a reset email. For security, it will ask you to enter your child’s **Date of Birth** during setup. 4. **Download the App:** Once your password is set, download the **Arbor App** for free from the **Apple App Store** or **Google Play Store** to log in on your phone. **Ensure you are using the exact email address you provided to the school.** If you have any questions about how to use Arbor, or if you are having difficulty logging in, please contact the school office or [send us an email](mailto:office@fairholme.hounslow.sch.uk?subject=Parent%20Pay%20Enquiry). You can find more information about [Arbor for parents by clicking here](https://support.arbor-education.com/hc/en-us/articles/212097029-A-quick-introduction-to-Arbor-for-guardians-and-parents). --- ### Using Parent Hub --- ![](https://fairholme.hounslow.sch.uk/images/parenthub.jpg)We send out regular update messages on **Parent Hub**, our communication app, which we ask parents and carers to download onto their device. Childminders, grandparents and other family and friends can also get general updates through this app by following our school channel @Fairholme. Download Parent Hub from the [Google Play store here](https://play.google.com/store/apps/details?id=uk.co.parenthub.parenthub&hl=en_GB&gl=US) or for [iPhone, iPad and Apple devices from the App Store here](https://apps.apple.com/gb/app/parent-hub/id1048152859). ### Key information for families - [Term Dates](https://fairholme.hounslow.sch.uk/key-information-for-families/termdates) - [The school day](https://fairholme.hounslow.sch.uk/key-information-for-families/the-school-day) - [Uniform](https://fairholme.hounslow.sch.uk/key-information-for-families/uniform) - [Letters home](https://fairholme.hounslow.sch.uk/key-information-for-families/letters-home) - [School dinners, milk and snacks](https://fairholme.hounslow.sch.uk/key-information-for-families/school-meals-milk-and-snacks) - [Breakfast and after school clubs](https://fairholme.hounslow.sch.uk/key-information-for-families/breakfast-and-after-school-clubs) - [Communication](https://fairholme.hounslow.sch.uk/key-information-for-families/communication-and-resolving-difficulties) - [Arbor and Parent Hub](https://fairholme.hounslow.sch.uk/key-information-for-families/arbor-and-parent-hub) - [Attendance](https://fairholme.hounslow.sch.uk/key-information-for-families/attendance) - [Inclusion and SEND](https://fairholme.hounslow.sch.uk/key-information-for-families/inclusion-and-send) - [Supporting EAL](https://fairholme.hounslow.sch.uk/key-information-for-families/supporting-eal) - [Behaviour](https://fairholme.hounslow.sch.uk/key-information-for-families/behaviour) ![Fairholme Primary School](https://files.schudio.com/fairholme-primary-school/images/logo/logo-white-footer.png) #### Fairholme Primary School Peacock Avenue Feltham TW14 8ET 020 8890 2584 #### Social Media - [X](https://twitter.com/FairholmePS) © Copyright 2022–2026 Fairholme Primary School School & Trust Websites by [ ![Schudio logo](https://fairholme.hounslow.sch.uk/img/logo/light.png) ](https://www.schudio.com/)